Effective Date: July 22, 2026
Last Updated: July 22, 2026
These Terms of Use (“Terms”) govern your access to and use of the websites operated by PRO Windows & Doors LLC, including pro-wd.us, new.pro-wd.us, and any other website that links to these Terms collectively, the “Website.”
In these Terms, “PRO Windows & Doors,” “PRO,” “Company,” “we,” “us,” and “our” refer to PRO Windows & Doors LLC. “You” and “your” refer to each visitor, user, customer, business, or other person accessing the Website.
Please read these Terms carefully. By accessing or using the Website, submitting an inquiry, requesting a quote, or uploading project information through the Website, you acknowledge that you have read and agree to these Terms.
If you do not agree to these Terms, do not use the Website.
The Website provides general information about our company, products, window and door systems, project experience, technical capabilities, manufacturing process, importing, delivery, and related support.
The Website may also allow users to:
Website content is provided for general informational and preliminary planning purposes. It does not constitute a binding offer, final quotation, engineering opinion, architectural approval, building-code determination, product warranty, or agreement to sell products.
PRO Windows & Doors specializes in the supply and delivery of custom European window, door, sliding, and facade systems.
Unless expressly stated in a separate written agreement signed by an authorized representative of PRO Windows & Doors:
We do not provide installation services;
We do not act as a general contractor;
We do not assume responsibility for construction means, methods, sequencing, jobsite safety, permits, inspections, or supervision;
We do not provide architectural, structural-engineering, or legal services;
We do not guarantee approval by an architect, engineer, municipality, homeowners association, or other authority.
Customers are responsible for hiring qualified professionals to install the products and verify applicable project requirements.
Accessing the Website, submitting a contact form, requesting an estimate, uploading documents, communicating with our team, or receiving preliminary information does not create a contract, customer relationship, partnership, agency relationship, or obligation to supply products.
A purchase or other binding transaction exists only when documented through an applicable written proposal, quotation, invoice, order confirmation, purchase agreement, or other written instrument accepted by the parties.
Any transaction-specific document may contain additional or different provisions concerning:
· Product specifications
· Pricing
· Deposits and payment
· Measurements and approvals
· Manufacturing
· Shipping and delivery
· Cancellations
· Returns
· Warranty coverage
· Claims
· Dispute resolution.
If these Website Terms conflict with a written transaction document issued or signed by PRO Windows & Doors, the transaction document controls with respect to that transaction.
Any price, estimate, budget, lead time, availability statement, or product recommendation provided through the Website is preliminary and nonbinding unless expressly identified as binding in a written document issued by an authorized representative of PRO Windows & Doors.
Quotes may be based on information provided by the customer or another project participant and may change because of:
Revised plans or dimensions;
Incomplete or inaccurate information;
Product-system changes;
Glass, finish, hardware, or accessory selections;
Currency fluctuations;
Manufacturer price changes;
Freight, fuel, customs, tariff, brokerage, or insurance costs;
Taxes;
Delivery conditions;
Regulatory or project-specific requirements;
Errors or omissions.
We may correct pricing, product, calculation, typographical, or clerical errors before an order is formally accepted.
Most products supplied by PRO Windows & Doors are custom-manufactured for a particular project.
Customers are responsible for carefully reviewing and approving all applicable order information, including:
Dimensions;
Quantities;
Opening directions;
Handing;
Configurations;
Frame systems;
Glass specifications;
Tempering and safety-glazing locations;
Colors and finishes;
Hardware;
Screens;
Thresholds;
Accessories;
Performance requirements;
Shop drawings or order confirmations.
Once an order has been approved and released for production, modifications, cancellations, refunds, or returns may be unavailable or may result in additional costs. Applicable terms will be stated in the written proposal, order confirmation, invoice, or purchase agreement.
PRO Windows & Doors is not responsible for errors contained in dimensions, plans, schedules, drawings, specifications, approvals, or other information supplied or approved by the customer or another project participant.
Unless field-measurement services are expressly included in a written agreement, the customer is responsible for providing and verifying all dimensions.
Any review performed by PRO Windows & Doors is intended to assist with product coordination and does not transfer responsibility for the accuracy of measurements or the suitability of existing or proposed openings.
The customer and its installer or contractor are responsible for verifying:
Rough-opening dimensions;
Finished-opening dimensions;
Wall thicknesses;
Sill and threshold conditions;
Structural support;
Waterproofing and flashing;
Clearances;
Installation tolerances;
Interior and exterior finishes;
Accessibility;
Compatibility with surrounding construction.
Changes to construction conditions after final approval may require product modifications or replacement at the customer’s expense.
Product systems may have testing, ratings, reports, or performance data available for particular configurations. Performance may vary based on unit size, glass, reinforcement, hardware, assembly, installation, exposure, and other project conditions.
Unless expressly stated in a signed written agreement, PRO Windows & Doors does not represent or warrant that any particular product:
Satisfies every applicable law, code, ordinance, or regulation;
Is suitable for every climate zone, exposure, opening, or building type;
Will be approved by a particular municipality or authority;
Meets project-specific structural, energy, acoustic, fire, egress, impact, safety-glazing, historic-preservation, or accessibility requirements.
The property owner, architect, engineer, contractor, installer, and other project professionals are responsible for determining applicable requirements and obtaining all permits and approvals.
Any technical information supplied by PRO Windows & Doors must be reviewed and approved by the appropriate licensed project professionals and authorities having jurisdiction.
We make reasonable efforts to present product information accurately. However, products, options, technical specifications, hardware, accessories, colors, finishes, glass appearances, and availability may change.
Website images, digital renderings, photographs, brochures, samples, and monitor displays may not precisely represent the final product. Differences may occur because of:
Lighting;
Photography;
Screen settings;
Material variations;
Manufacturing tolerances;
Glass reflections;
Batch differences;
Supplier or manufacturer updates.
Website content should not be used as the sole basis for final product selection. Final specifications must be confirmed in the applicable order documents.
Manufacturing, freight, customs, and delivery timeframes are estimates unless expressly guaranteed in a signed written agreement.
Estimated schedules may be affected by circumstances outside our reasonable control, including:
Manufacturer production schedules;
Material or glass availability;
Supplier delays;
Port congestion;
Customs inspections;
Freight-carrier delays;
Weather;
labor disruptions;
Transportation interruptions;
Governmental actions;
International events;
Force-majeure events;
Changes requested by the customer;
Late approvals or payments.
PRO Windows & Doors is not responsible for construction delays, labor costs, lost profits, temporary protection, storage costs, financing expenses, penalties, liquidated damages, or other losses resulting from an estimated manufacturing or delivery date unless specifically accepted in a signed written agreement.
Delivery terms will be identified in the applicable proposal, invoice, order confirmation, or purchase agreement.
Unless otherwise agreed in writing, the customer is responsible for ensuring that the delivery location:
Is legally and safely accessible to the delivery vehicle;
Has sufficient clearance and stable access;
Is ready to receive the shipment;
Has appropriate personnel and equipment available for unloading;
Has a safe, dry, protected storage area;
Complies with applicable site and safety requirements.
The customer may be responsible for cranes, forklifts, lifts, loading docks, street permits, traffic control, union labor, flaggers, escorts, redelivery, waiting time, detention, storage, or specialized handling.
PRO Windows & Doors and its carriers may decline to enter or unload at a location reasonably considered unsafe, inaccessible, or unsuitable.
The customer or its authorized representative should inspect delivered products promptly.
Visible shortages, damage, or packaging concerns should be documented at delivery whenever reasonably possible, including through photographs and written notation on the carrier’s delivery documentation.
Concealed damage, missing components, or product concerns should be reported to PRO Windows & Doors promptly after discovery and before installation, modification, disposal of packaging, or corrective work.
Failure to inspect or provide timely documentation may affect the ability to pursue a freight, manufacturer, insurance, or warranty claim.
The customer should not install a product that is visibly damaged, materially incorrect, or reasonably suspected to be defective without first notifying PRO Windows & Doors.
Products must be installed, adjusted, glazed, sealed, flashed, anchored, and maintained by qualified professionals according to:
Manufacturer requirements;
Approved project documents;
Applicable building codes;
Accepted construction practices;
Project-specific conditions.
PRO Windows & Doors is not responsible for installation performed by the customer, contractor, installer, subcontractor, or another third party.
Warranty or claim coverage may be denied or limited for damage or performance issues caused by:
Improper installation;
Incorrect anchoring;
Inadequate flashing or waterproofing;
Improper foam, sealant, fasteners, or materials;
Structural movement;
Out-of-square or unsuitable openings;
Jobsite damage;
Unauthorized modifications;
Failure to follow manufacturer instructions;
Improper storage, handling, cleaning, adjustment, or maintenance.
Products may be covered by a written manufacturer warranty, a separate limited warranty issued by PRO Windows & Doors, or both.
Warranty duration, coverage, exclusions, claim procedures, available remedies, and transferability vary by product, manufacturer, system, component, and order.
Statements such as “up to 15 years” describe the maximum potential coverage available for certain products or components and do not mean that every part of every order carries identical coverage.
Unless expressly stated in a written warranty:
To the fullest extent permitted by law, warranties identified in the applicable written order or warranty documents are exclusive and replace other representations concerning product warranty coverage.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be disclaimed.
Because products are generally custom-made, they ordinarily cannot be returned, exchanged, or resold.
No return, cancellation, exchange, credit, or refund is permitted unless authorized in writing by PRO Windows & Doors.
Approved returns may be subject to:
Special-order, custom-sized, custom-colored, fabricated, modified, manufactured, or internationally shipped products may be noncancelable and nonrefundable after production or procurement begins.
Payment requirements are established in the applicable written proposal, invoice, order confirmation, or purchase agreement.
To the extent permitted by the applicable transaction documents and law, overdue amounts may result in:
Suspension of work or order processing;
Delayed manufacturing or delivery;
Storage charges;
Collection activity;
Recovery of reasonable collection costs and attorneys’ fees;
Other remedies available under contract or law.
Submission of a payment does not constitute acceptance of additional or conflicting terms printed on a check, purchase order, payment document, or customer communication unless expressly accepted in writing by an authorized representative of PRO Windows & Doors.
You may submit plans, drawings, photographs, schedules, measurements, specifications, messages, and other content through the Website.
You represent that:
You retain ownership of your original materials.
By submitting materials, you grant PRO Windows & Doors a nonexclusive, worldwide, royalty-free license to review, reproduce, store, translate, annotate, transmit, and share those materials with employees, manufacturers, suppliers, consultants, freight providers, insurers, and other service providers as reasonably necessary to respond to your inquiry, prepare pricing, coordinate products, fulfill an order, arrange delivery, provide support, or administer warranty matters.
Do not submit highly sensitive personal information or confidential information unrelated to the project.
You may not use the Website to:
We may suspend or restrict access when we reasonably believe these Terms have been violated.
The Website and its content—including text, graphics, photographs, videos, layouts, logos, icons, product descriptions, downloadable materials, and design elements—are owned by or licensed to PRO Windows & Doors and are protected by applicable intellectual-property laws.
You may view and print limited portions of Website content for legitimate personal or project-evaluation purposes.
You may not reproduce, republish, modify, distribute, sell, license, publicly display, remove ownership notices from, or commercially exploit Website content without prior written permission.
Product names, trademarks, logos, photographs, and technical materials belonging to manufacturers or other third parties remain the property of their respective owners.
The Website may link to third-party websites, manufacturers, social-media platforms, mapping services, messaging services, payment providers, or other resources.
Third-party services are operated independently and may be governed by separate terms and privacy policies.
We do not control and are not responsible for third-party:
A link does not necessarily constitute endorsement, sponsorship, or affiliation.
When you provide contact information, you authorize us to communicate with you regarding your inquiry, quote, project, order, delivery, support request, or business relationship through the contact methods you provide.
Operational and transactional communications may include telephone calls, emails, or text messages.
Promotional communications are subject to applicable consent and opt-out requirements. You may unsubscribe from marketing emails through the unsubscribe link or opt out of marketing text messages by replying STOP.
Consent to receive promotional communications is not a condition of obtaining a quote or purchasing products.
Our collection and use of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.
Please review the Privacy Policy before submitting personal information or project materials.
We do not guarantee that the Website will always be available, uninterrupted, secure, error-free, or free of viruses or harmful components.
We may modify, suspend, restrict, or discontinue any part of the Website at any time.
You are responsible for maintaining appropriate devices, software, internet access, security protections, backups, and safeguards when using the Website or transmitting electronic information.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
PRO WINDOWS & DOORS DISCLAIMS ALL WARRANTIES RELATING TO THE WEBSITE, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.
THIS DISCLAIMER APPLIES TO THE WEBSITE AND GENERAL WEBSITE CONTENT. PRODUCT WARRANTIES, IF ANY, ARE GOVERNED BY THE APPLICABLE WRITTEN ORDER AND WARRANTY DOCUMENTS.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME DISCLAIMERS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW, PRO WINDOWS & DOORS AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO:
YOUR USE OR INABILITY TO USE THE WEBSITE;
RELIANCE ON WEBSITE CONTENT;
LOSS OF DATA;
LOSS OF BUSINESS;
LOSS OF REVENUE OR PROFITS;
BUSINESS INTERRUPTION;
THIRD-PARTY CONDUCT;
UNAUTHORIZED ACCESS TO ELECTRONIC INFORMATION.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING SOLELY FROM YOUR USE OF THE WEBSITE WILL NOT EXCEED THE GREATER OF:
THE AMOUNT YOU PAID TO USE THE WEBSITE DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
ONE HUNDRED DOLLARS.
THIS WEBSITE-USE LIMITATION DOES NOT REPLACE ANY DIFFERENT LIABILITY PROVISION EXPRESSLY INCLUDED IN AN APPLICABLE SIGNED TRANSACTION AGREEMENT.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless PRO Windows & Doors and its owners, officers, employees, agents, suppliers, and service providers from claims, liabilities, damages, judgments, losses, and reasonable expenses arising from:
Your unlawful or unauthorized use of the Website;
Your material violation of these Terms;
Information or materials you submit;
Your infringement of another party’s rights;
Fraudulent, misleading, or malicious conduct.
This provision does not require a consumer to indemnify PRO Windows & Doors for liability caused solely by PRO Windows & Doors where such indemnification is prohibited by law.
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
Before filing a legal action concerning these Terms or the Website, the parties agree to make a reasonable good-faith effort to resolve the dispute informally.
Unless prohibited by applicable law, any legal proceeding arising solely from these Terms or use of the Website must be brought in a state or federal court having jurisdiction in Cook County, Illinois. Each party consents to the personal jurisdiction and venue of those courts.
Nothing in this section prevents either party from:
Any dispute governed by a separate proposal, purchase agreement, invoice, order confirmation, or other transaction document will be resolved according to that document.
We may revise these Terms to reflect changes in our Website, business practices, or legal obligations.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes apply prospectively from the date they are posted, except where additional notice or consent is legally required.
Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms.
We may restrict or terminate access to the Website where reasonably necessary to protect the Website, users, company systems, legal rights, or business interests.
Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property, disclaimers, liability limitations, indemnification, governing law, and dispute resolution.
If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent legally permitted or modified to reflect its intended purpose as closely as permitted.
The remaining provisions will continue in effect.
Failure to enforce a provision of these Terms does not waive the right to enforce that or another provision later.
A waiver is effective only when made in writing by an authorized representative of PRO Windows & Doors.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, or transfer of the Website or business.
These Terms and the Privacy Policy constitute the entire agreement regarding use of the Website.
They do not replace or modify an applicable proposal, invoice, order confirmation, purchase agreement, warranty, or other written transaction document.
Questions concerning these Terms may be directed to:
Email: info@pro-wd.us
Telephone: +1 (872) 219-6397
Telephone: +1 (773) 543-0083